Refund policy

Refund Policy

Returns and Exchanges
At Wild Prairie Tea House, we strive to ensure our customers are completely satisfied with their purchases. Due to the nature of our products, we cannot accept returns or exchanges on any consumable items, including loose-leaf teas, custom tea blends, and other perishable goods. However, if you encounter an issue with your order, we are here to help resolve it promptly.

Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving your package. To expedite the resolution process, provide your order number, a description of the issue, and a photo of the damaged or incorrect item. We will work with you to replace the item or issue a refund as appropriate.

Refund Eligibility
Refunds will be issued on a case-by-case basis under the following conditions:

• Damaged or defective products

• Incorrect items sent in error

To request a refund, please contact our customer service team at [Insert Contact Information] within 7 days of receiving your order. Once approved, refunds will be processed back to the original payment method within 5-10 business days.

Non-Refundable Items
We cannot accept returns or provide refunds for:

• Opened or used tea products

• Custom-blended teas

• Gift cards

• Sale or clearance items

Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped. If you need to cancel an order, please get in touch with us as soon as possible.

Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at wildprairietea@gmail.com. We value your satisfaction and will do our best to assist you.